FAQ

Store Info: TreasuredBeauty.info@gmail.com

For specific questions regarding your order: TreasuredBeauty.orders@gmail.com

Customer Service: TreasuredBeauty.CS@gmail.com

Influencers/Press: TreasuredBeauty.PR@gmail.com

Please allow 48 hours for a response during our customer service hours


Customer Service Hours: Mon-Fri 11am-4pm (Please allow 48 hours for a response, we will get back to you as soon as possible)

Store Address: 188 N 2nd Ave Unit B Upland, CA 91786

Store Hours: Mon-Sat 11am-7pm (Excludes holidays. Any changes will be posted on instagram @TreasuredBeauty.co)

 

Does Treasured Beauty have a snapchat?

Yes! Follow us @BeautyTreasured

 

What Brands Are Cruelty Free?:

All brands available at Treasured Beauty are cruelty free, including Treasured Beauty itself.

 

What products are vegan?:

All vegan products are clearly labeled vegan in the description for your convenience.

In addition, all  Treasured Beauty brushes are vegan

 

Do you offer any discounts?:

Yes! Be sure to follow us on instagram at @TreasuredBeauty.co we are constantly posting up discounts/sales.

Earn 10% off your next purchase by posting a photo of a look you created using products you purchased (or a picture of the products you purchased) at Treasured Beauty. Be sure #TreasuredBeauty and tag us at @TreasuredBeauty.co on instagram to get your discount!

We will send you a one time use code for online.

If you're shopping in store, just show us your post for your 10% off

 

Do you offer free shipping?:

Yes. Currently we offer free shipping on purchases over $45 (U.S. only)

 

Do you offer PR/Collaboration opportunities for Bloggers?:

Yes! Please fill out our Influencer form here

Contact TreasuredBeauty.PR@Gmail.com if you have any questions.

 

Can I exchange something I bought?:

We allow a 15 day exchange period both in store and online for UNOPENED products ONLY. We are not responsible for any shipping charges due to exchanges.

Please see Terms & Conditions for more

 

Do you offer free samples?

No. Products we carry in store and online at Treasured Beauty are set at affordable prices. We encourage you to stop by Treasured Beauty in Downtown Upland and test the products out yourself. We have testers for every product we carry to ensure you like the products.

 

I just placed an order for a product, but bought the wrong shade!

No worries! Just shoot us an email within 24 hrs with the following info:

-First & Last Name used to place order

-Order Number

-Which product you purchased and which shade you actually wanted 

 

Can I return a product?:

Unfortunately, we do not do returns in store or online. However, we do offer exchanges within 15 days of purchase (Products must be un opened. We are not responsible for any shipping charges due to exchanges).

 

I want to cancel my order:

Email TreasuredBeauty.orders@gmail.com within 24 hrs of placing order. We will be happy to help you.

Please provide the following information in your email:

-First and last name used to place order

-Email used to place order

-Order number

We cannot cancel your order once it has been shipped.

Refunds are not given once the order has been shipped.